Due to the intimate nature of our products, we do not offer any refunds or exchanges on our products. We do not offer credit card or cash refunds. We apologize for any inconvenience this may cause. Store credit (only for damage shipment compensation) valid for 3 months upon issuance.
Please don't throw away your damaged/defective items. We may ask you to send the damaged/defective items back to us (at our expense), or we'll ask you to dispose of the items appropriately.
For any product damaged during shipment, please contact us within 48 hours upon receipt of product, together with a photo of the damaged item and all of your order information. We will not accept returns on used products, therefore, if there is a problem with your product we ask you do not open or tamper with the product.
If you receive the wrong product please inform us immediately. Please DO NOT break the packaging or use the product. Once used or handled, it is considered SOLD, as it would be unsanitary for us to resell this product.
It is our fault to send the wrong product, but as customers, we would appreciate you to cross check the codes before unwrapping the product. We will charge you for the opened product, but waive the courier charges for the correct product/colour sent to you. If this is the case please email us a photo of the product along with your order information to email@example.com.
If a customer is unhappy with any product manufactured by Bao Fu Ling Global Enterprise feel free to call our office at +60 6 - 6011317 to discuss the complaint with us, we will do our best to make sure you emerge 100% satisfied with our service and product.